FAQ

Aureatean™ — Useful Answers Before the First Pour
This page covers common questions about our wine accessories, cocktail tools, product presentation, order handling, and after-delivery support.
Product-specific instructions always take priority when they differ from the general information below.
Customers should check dimensions, materials, included components, and intended use on the relevant product page.
The Aureatean™ online store is operated by Taian Le Duo Digital Technology Co., Ltd.
Our team may update these answers when the collection or store procedures change.

🍾 Are all accessories compatible with every bottle?

No. Bottle necks, corks, closures, glass shapes, and serving vessels can vary. Review the listed measurements and compatibility notes before use. Do not force an accessory into a bottle or glass if the fit feels unstable.

✨ Will the finish look exactly like the screen image?

Screen brightness, photography, surrounding light, and production variation can affect how a finish appears. Small differences in tone, texture, grain placement, or reflective detail are not necessarily defects.

🧊 How should reusable cooling accessories be handled?

Follow the instructions supplied with the item. Clean and dry the accessory before chilling or storage. Do not use a cooling piece if it becomes cracked, damaged, or unsuitable for contact with the intended beverage environment.

🧼 How should bar tools be cleaned?

Use the care directions on the product page or packaging. Unless specifically identified as dishwasher suitable, gentle hand cleaning with a soft cloth is recommended. Avoid abrasive pads, harsh chemicals, prolonged soaking, and storage while wet.

📦 Can an order be changed after submission?

Contact customer care promptly. Changes are not guaranteed once preparation, packing, or dispatch has begun.

↩ What should I do if an item arrives damaged?

Retain the item and packaging, take clear photographs, and submit a support request. Do not discard the package until the review is complete.

🎁 Are products supplied in gift packaging?

Only when gift packaging or a presentation case is expressly shown as included in the product description. Decorative props appearing in photographs are not included unless listed.