Return Policy

Aureatean™ — A Practical Return Review Process
We want customers to inspect delivered items carefully and contact us promptly when a product is unsuitable, incorrect, damaged, or incomplete.
Return approval depends on the item’s condition, the nature of the request, and the information supplied during review.
Products should not be returned without receiving instructions from customer care.
Returns for Aureatean™ are administered by Taian Le Duo Digital Technology Co., Ltd.
The following rules help protect both customers and the integrity of returned barware products.

↩ Return Request Window

Return requests must be submitted within 30 days of confirmed delivery. The request should include the order reference, product name, reason for return, and supporting images when relevant.

A request submitted within the stated period is not automatically approved. Customer care will first confirm whether the product qualifies and provide the correct return instructions.

📦 Return Condition

Unless the item arrived damaged, defective, incorrect, or incomplete, returned merchandise should be unused, clean, complete, and in resalable condition. Original accessories, inserts, cases, manuals, and protective packaging should be included where supplied.

Products showing beverage residue, odor, scratches caused after delivery, forced fitting, accidental damage, misuse, modification, or incomplete components may not qualify.

For hygiene and quality-control reasons, an item that has been used in direct contact with beverages or a customer’s mouth may have restricted return eligibility unless a verified product issue is present.

🚫 Non-Eligible Situations

Returns may be declined for normal finish variation, damage caused by improper cleaning, incompatibility that was clearly disclosed in the product dimensions, unauthorized returns, or items altered after delivery.

🔎 Inspection and Resolution

Approved returns are inspected after arrival. Depending on the verified circumstances, the available resolution may include replacement, store-approved refund processing, or another reasonable solution.

Customers should use the return instructions provided by support. Aureatean™ is not responsible for merchandise sent to an unapproved location or without sufficient identifying information.