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AUREATEAN™
GENERAL PHYSICAL PROTECTION
BUSINESS INFORMATION OPERATING DETAILS
COMPANY Quanzhou Hejing Network Technology Co., Ltd.
LEGAL REPRESENTATIVE Cai Qingxia
CUSTOMER SUPPORT EMAIL service@goldenlow.com
CUSTOMER SERVICE PHONE +86 13277483690
CUSTOMER SERVICE HOURS 8:00 AM – 10:00 PM
PRODUCT CATEGORY General Physical Protective Accessories
BUSINESS ADDRESS Unit 401, Entrance 1, Building 3, Wucuowei Residential Complex, No. 226 Century Avenue, Luo Cheng Town, Hui'an County, Fujian Province
SERVICE STANDARD After-sales requests reviewed within 3 business days
AUREATEAN™ / STORE INFORMATION

TERMS AND CONDITIONS

Clear information for a straightforward customer experience.

OFFICIAL INFORMATION AUREATEAN™

These Terms and Conditions establish the general rules governing access to and use of the Aureatean™ website.

  1. BUSINESS IDENTITY

Aureatean™ is the customer-facing brand operated by Quanzhou Hejing Network Technology Co., Ltd.

The legal representative is Cai Qingxia.

  1. ACCEPTANCE OF TERMS

By accessing or using the website, visitors agree to use the website lawfully and responsibly.

If a visitor does not agree with these Terms, the visitor should discontinue use of the website.

Mandatory legal or consumer rights that cannot lawfully be excluded remain unaffected.

  1. WEBSITE PURPOSE

The website provides product information, product presentation, customer-service access, order-related functions, policy information, and other ordinary ecommerce functions.

  1. PRODUCT CATEGORY

Aureatean™ focuses on general physical protective accessories, including knee supports, elbow supports, wrist supports, and ankle supports.

  1. PRODUCT DESCRIPTIONS

Product pages may describe materials, dimensions, construction, fastening methods, adjustment features, coverage, appearance, care information, and general intended use.

Customers should review the individual product page before ordering.

  1. GENERAL PRODUCT INFORMATION

Aureatean™ aims to keep product information accurate and relevant to the actual merchandise.

Product descriptions are not intended to create guaranteed physical, medical, therapeutic, or athletic outcomes.

  1. MEDICAL DISCLAIMER

Aureatean™ is not a healthcare provider, medical clinic, rehabilitation service, or treatment platform.

Product information and customer-service responses should not be treated as individualized medical advice.

  1. ACCURACY OF CUSTOMER INFORMATION

Customers should provide accurate information when using website functions or contacting customer service.

If an order contains incorrect information, customers should contact support promptly.

  1. CANCELLATION

Cancellation requests should be submitted before dispatch.

Aureatean™ will make reasonable efforts to stop an order while it remains before dispatch.

After dispatch, direct cancellation may no longer be available.

  1. SHIPPING

Aureatean™ aims for fast dispatch.

Typical transit is 3–7 days after dispatch.

Tracking information is provided when available.

  1. DELIVERY CONCERNS

Customers may contact support regarding delayed, lost, incorrectly delivered, or otherwise unusual shipments.

Such concerns will be reviewed according to the available information.

  1. RETURNS

Eligible products may generally be returned within 30 days after delivery.

Preference-based returns generally require customer-arranged return shipping.

  1. DAMAGED OR INCORRECT PRODUCTS

Products that arrive damaged, defective, incorrect, or materially different from their descriptions are reviewed separately.

An appropriate corrective solution may be offered where an issue is confirmed.

  1. REFUNDS

Approved refunds are issued within 7–10 business days after the applicable return review.

  1. AFTER-SALES SUPPORT

After-sales requests are reviewed within 3 business days.

  1. WEBSITE CONDUCT

Visitors must not use the website for unlawful activity, unauthorized access, fraud, malicious interference, impersonation, or conduct designed to disrupt website operations.

  1. SECURITY

Users must not attempt to bypass security controls, introduce malicious code, interfere with website infrastructure, or access information without authorization.

Potential security concerns should be reported through customer service.

  1. USER SUBMISSIONS

Where reviews, comments, photographs, or similar submissions are permitted, users are responsible for the material they submit.

Submissions should be truthful, lawful, relevant, and respectful.

  1. PROHIBITED SUBMISSIONS

Users should not submit another person's private information, fabricated claims, malicious material, infringing material, or content intended to deceive other visitors.

  1. INTELLECTUAL PROPERTY

The Aureatean™ name, logo, website text, original photographs, graphics, layouts, and other original materials may be protected by intellectual-property rights.

Unauthorized reproduction, redistribution, modification, or commercial exploitation is not permitted except where allowed by law.

  1. PRIVACY

Personal information is handled according to the Privacy Policy.

Where applicable, cookies, analytics technologies, and advertising technologies may require additional notice or consent.

  1. THIRD-PARTY SERVICES

The website may use third-party services for technical infrastructure, analytics, communications, logistics coordination, security, advertising measurement, or related functions.

Third-party services may have their own policies.

  1. RESPONSIBLE PRODUCT PRESENTATION

Aureatean™ aims to present products using accurate and supportable descriptions.

The website should not be interpreted as making extraordinary guarantees, fabricated endorsements, or unsupported professional claims.

  1. WEBSITE AVAILABILITY

The website may occasionally be unavailable because of maintenance, technical problems, network conditions, security measures, or other circumstances.

  1. POLICY CHANGES

These Terms may be updated when website functions, products, business practices, technologies, or applicable requirements change.

  1. SEVERABILITY

If any provision is found unenforceable, the remaining provisions should continue to apply to the extent permitted by law.

  1. MANDATORY RIGHTS

Nothing in these Terms is intended to remove mandatory consumer protections that cannot lawfully be excluded.

  1. CONTACT

Questions regarding these Terms may be directed to service@goldenlow.com.

Aureatean™ aims to maintain a clear relationship with customers through identifiable business information, understandable product descriptions, accessible policies, reasonable shipping expectations, and defined after-sales procedures.

Aureatean™ is owned and operated by Quanzhou Hejing Network Technology Co., Ltd. | Legal Representative: Cai Qingxia
Customer Support Email: service@goldenlow.com | Business Address: Unit 401, Entrance 1, Building 3, Wucuowei Residential Complex, No. 226 Century Avenue, Luo Cheng Town, Hui'an County, Fujian Province
Business Address: Unit 401, Entrance 1, Building 3, Wucuowei Residential Complex
No. 226 Century Avenue, Luo Cheng Town, Hui'an County, Fujian Province

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CUSTOMER SUPPORT

Need assistance?

For questions regarding products, orders, shipping, returns, privacy, or website information, please contact Aureatean™ directly.

EMAIL SUPPORT +86 13277483690
Aureatean™
KNEE · ELBOW · WRIST · ANKLE
GENERAL PHYSICAL PROTECTIVE ACCESSORIES
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