TERMS OF USE

These Terms of Use describe how visitors may use the Aureatean™ website and establish basic standards for responsible website access.

1. WEBSITE OPERATOR

Aureatean™ is operated by Quanzhou Hejing Network Technology Co., Ltd.

The legal representative is Cai Qingxia.

2. PERMITTED USE

Visitors may use the website to browse products, review product information, read policies, contact customer service, and use ordinary website functions for lawful purposes.

3. RESPONSIBLE ACCESS

Users should access the website honestly and responsibly.

Visitors must not attempt to disrupt normal website operation or obtain unauthorized access to systems or information.

4. PROHIBITED TECHNICAL ACTIVITY

Users must not introduce malicious software, interfere with website security, attempt unauthorized access, conduct automated abuse, overload systems, or knowingly damage website functions.

5. PRODUCT INFORMATION

Aureatean™ offers general physical protective accessories, including knee, elbow, wrist, and ankle supports.

Product pages may describe construction, materials, dimensions, adjustment systems, appearance, and general intended use.

6. NO MEDICAL REPRESENTATION

Aureatean™ does not operate as a healthcare provider or medical consultation service.

Product descriptions are not individualized medical diagnosis or treatment instructions.

7. ACCURATE INFORMATION

Visitors should provide accurate and relevant information when using forms or contacting customer service.

Customers should not knowingly submit fabricated order information or impersonate another individual.

8. CUSTOMER COMMUNICATION

Customers may contact service@goldenlow.com for product, order, shipping, return, refund, or website questions.

Relevant information should be provided clearly and without unnecessary sensitive data.

9. SHIPPING

Aureatean™ aims for fast dispatch.

Typical transit is 3–7 days after dispatch.

Tracking information is provided when available.

10. DELIVERY CONCERNS

Customers may contact support when a shipment appears delayed, lost, incorrectly delivered, or otherwise unusual.

Aureatean™ will review available information and assist with the appropriate next step.

11. RETURNS

Eligible products may generally be returned within 30 days after delivery.

Preference-based returns generally require customer-arranged return shipping.

12. PRODUCT ISSUES

Damaged, defective, incorrect, or materially different products are reviewed separately from preference-based returns.

13. REFUNDS

Approved refunds are issued within 7–10 business days after the applicable return review.

14. AFTER-SALES REVIEW

After-sales requests are reviewed within 3 business days.

15. USER CONTENT

Where reviews or other submissions are permitted, users remain responsible for their submitted content.

Submissions should be genuine, lawful, relevant, and respectful.

16. CONTENT RESTRICTIONS

Users should not submit material that is fraudulent, unlawful, defamatory, threatening, malicious, invasive of privacy, or infringing of third-party rights.

17. PERSONAL INFORMATION

Visitors should not publish or submit another person's private information without appropriate authorization.

Users should also avoid placing unnecessary sensitive information in public comments or ordinary customer-service messages.

18. INTELLECTUAL PROPERTY

The Aureatean™ name, logo, website content, original images, graphics, and design elements may be protected by applicable intellectual-property rights.

Visitors may not reproduce or commercially exploit protected material without authorization except where legally permitted.

19. PRIVACY

Personal information is handled according to the Privacy Policy.

Where applicable, cookies, analytics tools, and advertising technologies may operate subject to relevant notices and privacy choices.

20. APPLOVIN

If AppLovin technologies are enabled, applicable privacy disclosures, consent mechanisms, and opt-out rights should apply.

Aureatean™ does not intentionally provide sensitive health information to advertising technologies.

21. CHILDREN

The website is not intentionally designed to collect personal information from children.

Applicable age-related privacy requirements should be respected.

22. RESPONSIBLE WEBSITE EXPERIENCE

Visitors should not manipulate website content or functions to create false impressions for other users.

The website should be used for legitimate browsing, communication, and customer activities.

23. ADVERTISING CONSISTENCY

Promotional descriptions associated with Aureatean™ should accurately represent the actual products and customer experience.

Unsupported guarantees, fabricated endorsements, and misleading claims should not be presented as factual information.

24. THIRD-PARTY SERVICES

The website may contain integrations or links to third-party services.

Those services may operate under separate terms and privacy practices.

25. TEMPORARY UNAVAILABILITY

Website functions may occasionally be interrupted by maintenance, technical issues, network conditions, security events, or circumstances outside reasonable operational control.

26. ACCESS RESTRICTIONS

Access may be restricted where a visitor materially violates these Terms, creates a meaningful security risk, or attempts unauthorized interference.

Any restriction remains subject to applicable law.

27. WEBSITE CHANGES

Website content, product information, images, navigation, and functions may be updated as the store develops.

28. TERMS UPDATES

These Terms of Use may be revised when website operations, products, technologies, business practices, or legal requirements change.

29. NO WAIVER OF MANDATORY RIGHTS

Nothing in these Terms is intended to remove mandatory consumer rights that cannot legally be waived.

30. CONTACT

Questions regarding website use may be sent to service@goldenlow.com.

Aureatean™ aims to maintain a straightforward online environment built around identifiable business information, accurate product descriptions, responsible website use, accessible customer support, and consistent customer policies.